Shipping Policy

Shipping Policy

Effective Date: 2024 July

Thank you for shopping at CaptureSnap! We are committed to providing you with fast, reliable, and affordable shipping for your retro mini camera orders. Please take a moment to review our shipping policy.

1. Shipping Locations

We are happy to offer worldwide shipping! We ship to most countries and regions globally. Please note that shipping restrictions may apply based on the destination.

If you are unable to complete your order due to shipping restrictions, please contact us at capturesnapstore@gmail.com for assistance.

2. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days. Business days exclude weekends and public holidays.

• Order Confirmation: Once your order has been placed, you will receive an order confirmation email. After processing, you will receive a tracking number if your order qualifies for tracking.

Please note that during busy seasons (such as holidays), processing times may be slightly longer.

3. Shipping Methods & Delivery Times

We offer various shipping methods to accommodate different needs. Delivery times depend on the shipping method you select at checkout and your location.

Please note that delivery times are estimates and may vary depending on customs processing or unforeseen delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on the weight of your order, the shipping method selected, and your destination address. You will be able to review all shipping charges before confirming your order.

• Free Shipping: We offer free standard shipping on all orders. 

5. Tracking Your Order

Once your retro mini camera has shipped, you will receive a tracking number to monitor your package’s journey. You can use this number to check the status of your order on the carrier's website.

Please allow up to 24 hours after receiving your tracking number for the status to update in the carrier’s system.

6. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These additional charges are the responsibility of the customer and are not included in the shipping fee.

• Please check with your local customs office to understand your country’s specific import policies.

Note: We are not responsible for any delays caused by customs clearance in your country.

7. Lost or Damaged Shipments

We make every effort to ensure your order arrives safely. If your package is lost or damaged in transit, please contact us within 5 business days after receiving the tracking information, and we will investigate the issue with the carrier.

What to do if your order is lost:

• Contact us immediately with your order number and tracking information.

• We will work with the carrier to locate your package or arrange for a replacement if applicable.

What to do if your order is damaged:

• Please provide pictures of the damaged item and packaging.

• We will either issue a full refund or send a replacement depending on your preference and product availability.

8. Address Accuracy

Please ensure that you provide the correct shipping address during checkout. We are not responsible for delays or lost packages due to incorrect address details provided by the customer.

If you notice an error in your shipping address, please contact us immediately at capturesnapstore@gmail.com. We can modify the address if your order has not yet been shipped.

9. Return Shipping

If you need to return an item for any reason (such as a defective product or incorrect order), you will be responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service for returns.

10. Contact Us

If you have any questions or concerns about your order or our shipping policies, feel free to contact us:

• Email: capturesnapstore@gmail.com

We’re here to help and will respond to your inquiries as quickly as possible.

By shopping at CaptureSnap, you acknowledge and accept our shipping policy. We appreciate your business and are committed to providing you with a great shopping experience!