Return Policy

Return Policy

Effective Date: 2024 December

Thank you for shopping at CaptureSnap! We are committed to providing you with high-quality retro mini cameras and excellent customer service. Before you make your purchase, please review our return policy.

1. No Returns Policy

At CaptureSnap, we do not accept returns on any items. All sales are final.

Please make sure you carefully review the product details and specifications before completing your purchase to ensure you are satisfied with your selection.

2. Defective or Damaged Items

We take great care to ensure that your retro mini camera reaches you in perfect condition. If you receive a defective or damaged item, please follow these steps:

  1. Contact Us Immediately: Notify us within 5 days of receiving your product. Provide:

    • A description of the damage or defect.

    • Photos showing the damage to the item and packaging.

    • Your order number.

  2. Return Process: We will arrange for a return at no cost to you, and we will either send a replacement or issue a full refund, depending on your preference and availability of the product.

Note: We cannot process returns or exchanges for items that are not defective or damaged upon receipt.

3. Exchange Policy

We do not offer exchanges for any items. If you would like a different model or variant of the retro mini camera, please place a new order on our website.

4. Cancellations

Orders can be canceled only if they have not yet been shipped. Please contact us immediately if you wish to cancel your order. Once the product has been shipped, our No Returns Policy applies.

5. Refunds

Refunds will be issued only if the product is defective, damaged, or if we made an error in your order. If your return is approved, we will process your refund to the original payment method. Please note that shipping fees are non-refundable.

6. Customer Responsibility

Please carefully inspect your retro mini camera upon receipt. If you have any questions about the product specifications or features before placing an order, don't hesitate to contact us for assistance.

7. Contact Us

If you have any questions or concerns about our policy or need to report a defective or damaged product, please reach out to us:

  • Email: capturesnapstore@gmail.com

We are here to assist you and resolve any issues as quickly as possible.